RideView by LightMetrics helps field service organizations protect technicians on the road, settle customer disputes with video, and improve driving across every route.
For Fleets
Field Service Management
Video telematics for field service management
Our offerings
Protect technicians on the riskiest part of their day
For most technicians, driving is the highest-risk task of the day. RideView’s edge AI watches road- and driver-facing video and gives an instant in-cab voice alert the moment it detects distraction, drowsiness, phone use, tailgating, or speeding, so risky moments get corrected before they become incidents.
Settle disputes with video, not guesswork
In field service, disputes go beyond accidents. Was the technician on site? Did the incident happen as reported? On-demand HD video and timestamped GPS trip data give you a clear record to resolve customer disputes, verify service activity, defend against false reports, and protect technicians who were not at fault.
Coach a distributed fleet without adding office staff
Field service fleets run on many drivers, routes, and schedules, which makes consistency hard. A cloud AI layer re-validates every event and sorts by severity, so only genuine risk reaches the queue. Coaching workflows and driver scoring apply one safety standard across every technician, and recognize safe drivers rather than only flagging risky ones.
Fits your dispatch stack and deploys across every van
RideView connects through REST APIs, iFrame, and SSO, so video and trip data show up alongside the dispatch, routing, and telematics systems your team already uses. Efficient edge AI runs on affordable, commodity cameras with no dedicated GPU, so you can put intelligent safety in every vehicle, not just a few.
Privacy policy
Privacy-First by design
On-Device Processing
Event-only uploads
In-Country Data Storage
ISO 9001 Certified
ISO 27001 Certified
ISO 22301 Certified
GDPR Compliant
use case
Built for your operation
Distributed fleets
Vans and light trucks spread across wide service territories.
High-SLA operations
Tight arrival windows where time and location context matters.
Dispute-prone work
Billing and liability questions that video can settle quickly.
Contractor & mixed fleets
One safety standard across employed and contracted techs.
Proven Impact
Safer routes, fewer disputes
Field service fleets use RideView to reduce risky driving, resolve disputes and claims faster, and keep service and safety performance aligned across distributed teams.
up to
70%
less distracted driving
up to
50%
less speeding
15M+
miles of video, GPS & sensor data processed every month
faq
It pairs AI dash cameras with telematics data such as GPS and driving events to give real-time visibility into technician driving and service activity, with video context for the moments that matter.
It adds visual and location context to vehicle data, helping teams improve technician safety, resolve incidents and disputes faster, and understand the causes of delays.
Yes. Timestamped GPS trip data and video give the time and location context that supports service verification and helps explain exceptions when a service window is missed.
On-demand video gives clear proof of what happened, helping you resolve disputes quickly, validate service activity, and defend against false reports.
Traditional telematics shows location and vehicle data. Video telematics adds visual insight, so your team can see what actually happened and act on it.
Yes. RideView is integration-first, with REST APIs, iFrame embedding, and SSO, so it fits the dispatch and service systems your team already uses.
Ready to make every field service call count?
RideView by LightMetrics turns AI video telematics into safer technicians, faster dispute resolution, and stronger service performance.